Privacy Policy
Your privacy and data security are our top priorities at RateLoft AI.
Last Updated: October 5, 2025
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:
- Name, email address, and contact information
- Hotel or property information
- Billing and payment information
- Communication preferences
Operational Data
To provide our AI pricing services, we collect and process:
- Room rates and pricing history
- Occupancy and booking data
- Revenue and performance metrics
- Market and competitor data (publicly available)
Technical Information
We automatically collect certain technical information when you use our service:
- Device information and IP address
- Browser type and operating system
- Usage patterns and feature interactions
- Log files and error reports
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI pricing services
- Process transactions and manage your account
- Generate pricing recommendations and revenue insights
- Communicate with you about our services
- Provide customer support and technical assistance
- Comply with legal obligations and protect our rights
- Improve our algorithms and service offerings
3. Data Security
We implement industry-standard security measures to protect your data:
Encryption
All data is encrypted in transit and at rest using AES-256 encryption standards.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Regular Audits
We conduct regular security audits and vulnerability assessments.
Compliance
We comply with GDPR, CCPA, and other applicable data protection regulations.
4. Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: Trusted third-party services that help us operate our platform
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have given explicit consent for specific sharing
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Access & Portability
Request access to your personal information and receive a copy in a portable format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to certain limitations.
Opt-Out
Opt-out of certain data processing activities, including marketing communications.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you terminate your account, we will delete or anonymize your personal information within 90 days, unless retention is required by law.
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: contact@rateloft.com
Address: RateLoft AI, Casablanca, Morocco
Data Protection Officer: contact@rateloft.com
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.